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Offshore Outsourcing Services
Call Center Outsourcing Solutions
CALL CENTER OUTSOURCING SOLUTIONS
 
OUR COMPANY

Professional Call Solutions business model is based on human interaction, combined with state-of-the-art hardware and software applications. We seek to employ professional people and to turn raw data into meaningful, real-time information at a very customer-friendly level. We assure every client we partner with has a complete satisfaction. We focus on every factor of our client relationship, such as company philosophy, employee qualifications, information technology training, quality control, documentation, and information process flow.

We help companies respond to customer inquiries quickly, leveraging the Internet, but still adding a human touch. We combine customer service with elements of marketing and sales, turning every customer interaction into an opportunity to maximize the lifetime value of that customer. As a result we help build profitable long-term relationship.

 

Professional Call Solutions is an American owned company, founded in 1997 in Florida:

  • First International center opened in Costa Rica, 1997
  • Moved operations to Santo Domingo, Dominican Republic in 2003
  • Founded and remains an active member in the Dominican Republic Call Center Association
  • Expanded operation to Panama in 2007
  • Opened Colombian center in the Spring of 2009
  • LACCA Certified since fall of 2009
  • Today, we operate one of the largest call center networks in the nearshore market
 
Call Center Outsourcing
CALL CENTER SOLUTIONS
We offer a full compliment of call center services to meet our clients’ needs. Our services include:
Inbound and Outbound Solutions
Sales
Customer service
Technical and IT support
Market research
Collections
Blended environments
Featuring:
Standard and customized ACD reports
Customized IVR capabilities
Remote Live monitoring capabilities
100% of calls are recorded
Multilingual support (12 languages)
ADVANTAGES
Nearshore
People & Processes
Low Turnover
Bilingual
Technology
Call Center Services in the Dominican Republic
Call Center Solutions – Nearshore | Bilingual | Inbound | Outbound | Affordable
 
Sample Customer List
 
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