Most of our clients decided to outsource for two main reasons. They are looking to either save money, improve customer satisfaction, or in many cases – both. Outsourcing is a great way to conserve resources in today's competitive environment. Customers demand exceptional service but they don't want to pay more for it. Once you factor labor, benefits, attrition, facility & technology, the average cost per seat per shift can approach $47,000 (source- Trammell Crow, as reported in Call Center Magazine 5-05). After investing that much money, how is your ROI? Many believe that there is much left to be desired. Our staff is professional, well educated, and motivated. And best of all, representing your interests provides a great source of income to provide for their family. What does this mean to you – happy, satisfied agents work harder and are more reactive to your needs than one who views their position as a temporary, entry level stepping stone.