Whether it's our high-tech servers or fully web-enabled seats, we are committed to utilizing the best technology available to serve our client's needs.
Professional Call Solutions focuses on utilizing technology specifically as a tool to enable a powerful customer interaction environment. Although technology plays an important role in an effective model, we realize that it should not exceed solid human interaction. We utilize a strategic balance of technology and human communications to ensure strong results. We strive to become a powerful “behind the scenes” partner with each and every client.
We maintain a robust technology platform featuring Cisco hardware throughout our network. Cisco is considered by many as the most reliable providers of switches, routers and voice gateways.
We have multiple carriers and excess network bandwidth for reliability and to meet the growing network needs of our clients. Our centers are 100% fiber optics from the call center through to the United States.
Our network has been built in redundancy to maintain 100% uptime and we maintain our own source of power in the event of a power outage.