ProCall Customer Service Outsourcing How can we help you? Call us at or email us
HOME OUR COMPANY SERVICES GET MORE INFORMATION FAQ CONTACT US  
Offshore Outsourcing Services
Call Center Outsourcing Solutions
CALL CENTER OUTSOURCING SOLUTIONS
 

OUR SERVICES

We can provide our clients with seamless 24/7 support. We humanize our customer contact by upholding the highest standards of communication and ensuring empathy in our interactions. Superior account service and enhanced employee productivity improve the quality of each and every customer interaction.

 
Inbound Call Center Outbound Call Center ebusiness solutions

INBOUND CALL HANDLING:

OUTBOUND CAPABILITIES:

eBUSINESS SOLUTIONS:

  • Inbound Order Taking, Up & Cross- Selling
  • Customer Service, and Retention Programs
  • Appointment Setting
  • Help Desk: Level 1& 2
  • Reservation / Event Scheduling
  • Inquiry Handling
  • Order Capture/Processing
  • Overflow
  • Sales
  • Lead Generation, Live Rep Call
  • Appointment/Service Scheduling
  • Product/Service Promotion
  • Market Research, Customer Satisfaction Surveys
  • Subscription Renewal/Sales
  • Customer Service, Customer Follow- up
  • Seminar Booking-Data Management Initiatives
  • Up & Cross- Selling
  • eMail Management Transfer
  • Real Time Customer Interaction
  • Chat Environment
  • Instant Messaging
  • Blended Inbound voice Calls
  • Assisted Browsing
 

SELECTING THE BEST LOCATION

Latin America is becoming the world's next BPO hot spot due to the region's unique ability to offer dynamic, multilingual contact center services for a wide range of global markets. Driving these market forces include:

  • U.S. companies seeking BPO services in close proximity and time zone, as well as a workforce with a similar business culture and strong English and Spanish speaking skills.
  • Spanish language companies looking to global sourcing options for affordable customer support services and skilled Spanish-speaking customer care agents.
  • Global businesses looking to diversify beyond the confines of the traditional sourcing markets such as India, which are feeling the pressure of maturing competition for skilled labor.
 
Call Center Outsourcing
CALL CENTER SOLUTIONS
We offer a full compliment of call center services to meet our clients’ needs. Our services include:
Inbound and Outbound Solutions
Sales
Customer service
Technical and IT support
Market research
Collections
Blended environments
Featuring:
Standard and customized ACD reports
Customized IVR capabilities
Remote Live monitoring capabilities
100% of calls are recorded
Multilingual support (12 languages)
ADVANTAGES
Nearshore
People & Processes
Low Turnover
Bilingual
Technology
Call Center Services in the Dominican Republic
Call Center Solutions – Nearshore | Bilingual | Inbound | Outbound | Affordable
 
Sample Customer List
 
Home | Our Company | Services | Get More Information | FAQ | Employment