Latin America is becoming the world's next BPO hot spot due to the region's unique ability to offer dynamic, multilingual contact center services for a wide range of global markets. Driving these market forces include:
- U.S. companies seeking BPO services in close proximity and time zone, as well as a workforce with a similar business culture and strong English and Spanish speaking skills.
- Spanish language companies looking to global sourcing options for affordable customer support services and skilled Spanish-speaking customer care agents.
- Global businesses looking to
diversify beyond the confines of
the traditional sourcing markets
such as India, which are feeling
the pressure of maturing competition
for skilled labor.